Privacy

Privacy & Cookie Policy
Keeping your information strictly secure.
We only use your information or data to improve your experience. We ensure it is secure and protected. You decide on what or how you want to hear from us. You can opt out or be removed as you wish.
 
Protecting Your Privacy
At MAKES&SURPRISE Textile Co.  (referred to as MAKES&SURPRISE the owner of the sites and activities), we are committed to protecting the privacy and security of our customers and site visitors.             
The MAKES&SURPRISE team members understand how important privacy is.    If you have any questions about how we Protect Your Privacy, contact us at www.makessurprise.com

We use your information in a few ways. What we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
 
Your name and contact details
How we use your name & contact details    Why?
Deliver your purchases to you    We’ve got to do this to perform our contract with you.
Send you service messages by text, e-mail, such as order updates    We do this to perform our contract with you (so you can tell when your order is coming).
Sending you information by email, SMS, or post, about our new products and services    To keep you up to date. We only send this with your permission and you can opt out any time.
Fraud prevention and detection    To prevent and detect fraud against either you or MAKES&SURPRISE – unfortunate but essential.
Showing you MAKES&SURPRISE adverts as your browse the web    So you can see our latest products and deals.
Finding out what you, and other customers, like    To ensure we are giving you what you want, and to stay ahead of the competition.
 
Your payment information
This means your card’s security/CVV code. We don’t keep them, and we are PCI compliant through responsible banking partners.
How we use your payment information    Why?
Take payment, and give refunds    We’ve got to do this to perform our contract with you.
Fraud prevention and detection    To prevent and detect fraud against either you or MAKES&SURPRISE– unfortunate but essential.
 
Your contact history with us
What you’ve said to us, for example, over the phone, on chat, or on social media.
How we use your contact history    Why?
Provide customer service and support    We’ve got to do this to perform our contract with you, to provide our best service.
Train our staff    So that when you contact us, you get the best possible customer service.
 
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time.
How we use your purchase history and saved items    Why?
Selling you things    We’ve got to do this to perform our contract with you.
Provide customer service and support, and handle returns    We’ve got to do this to perform our contract with you.
Finding out what you, and other customers, like    To ensure we are giving you what you want, and to stay ahead of the competition.
 
Information about your phone or laptop, and how you use our website
Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
How we use information about your phone or laptop, and how you use our website    Why?
Improve our website and set default options for you (such as language and currency)    To give you the best possible shopping experience.
Protect our website    To prevent and detect fraud against either you or MAKES&SURPRISE – unfortunate but essential and to meet our legal obligations about looking after your data.
 
Information from accounts you link to us
What we do if you link your Twitter, Instagram, Facebook or social accounts to us.
How we use information from accounts you link to us    Why?
To enable you to upload files, log into our website simply and easily without having to create a specific account    To make it easier for you to use MAKES&SURPRISE sites and purchase those items you want.
To provide product recommendations    So you can quickly spot relevant things.
 
Your responses to surveys, competitions, and promotions
How we use your responses to surveys, competitions, and promotions    Why?
Run the survey, competition or promotion    We’ve got to do this to perform our contract with you.
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from MAKES&SURPRISE, and you are unlikely to receive our optimal overall customer experience.

We also anonymize and aggregate analytical information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.
 
Sharing your information
We do not, and will not, sell any of your personal data to any third party. We value and maintain your trust. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies in the MAKES&SURPRISE group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
Companies that do things to get your purchases to you, such as payment service providers, internet service providers, warehouses, order packers, and delivery companies
Professional service providers, such as marketing agencies, advertising partners, customer service web host and website hosts, who help us run our business
Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud
We may provide third parties with aggregated but anonymized information and web analytics about our customers and, before we do so, we will make sure that it does not identify you.
If you contact us via e-mail or via a contact form on our website, by fax or by telephone, the data you have provided (eg your e-mail address, name and phone number and possibly other data) will be saved with our customer service web host for a period of 90 days to be able to answer your questions or to process your requests. Our customer service web host is not able to use or monetize your data at any point.
We are working closely with all companies and service providers to ensure that our privacy policy and your data are protected at all times.
Marketing Messages
If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products. Please note that email marketing to existing customers is carried out using soft-opt in, rather than consent.
 
How to stop marketing messages from MAKES&SURPRISE
You can stop receiving marketing messages from us at any time.

You can do this:
Through your account settings
By clicking on the ‘unsubscribe’ link in any email
By contacting our Customer Care team 
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as MAKES&SURPRISE comprises a system of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at MAKES&SURPRISE, for example, new designers).
 
How to stop marketing messages from MAKES&SURPRISE Marketplace
Marketplace has a separate system for marketing preferences to our main MAKES&SURPRISE website. All MAKES&SURPRISE members have the option to receive marketing communications from Marketplace and/or selected third parties.

If you’re a seller, you will automatically receive a Marketplace newsletter, with content tailored to your store.

If you decide you no longer want Marketplace marketing communications, you can opt out by visiting My Details in the MAKES&SURPRISE Marketplace website or you can click on the ‘unsubscribe’ link in any Marketplace email.
 
Seeing ads for MAKES&SURPRISE online
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target MAKES&SURPRISE banners and ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of MAKES&SURPRISE (for example, your MAKES&SURPRISE search history, and the content you read on MAKES&SURPRISE) or on MAKES&SURPRISE banners or ads you have previously clicked on.
 
Keeping your information
We’ll hold on to your information for as long as you have your account, or if it is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
 
Your rights
You have a lot of rights relating to your personal information:
The right to be informed about how your personal information is being used (like this page).
The right to access the personal information we hold about you.
The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account.
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.
The right to request that we transfer or port elements of your data either to you or another service provider.
The right to complain to your data protection regulator.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
 
Changes to how we protect your privacy
We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the MAKES&SURPRISE website or other MAKES&SURPRISE services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use MAKES&SURPRISE.
MAKES&SURPRISE cookies
We use cookies on our website.
Cookie    Description
ASP.NET_SessionId    ASP session cookie. We use Microsoft's ASP .NET technology to develop our website and this cookie is part of it. You can find more information about it on Microsoft's website: Visit the Microsoft website
cuplphotos    This cookie remembers if you visited our site previously and remembers your uploaded photo gallery.
customer.visit    This cookie remembers your previous visit. Expires 2 months from last visit.
designInfo, optInfo    If you haven't used our website before or for a certain time we will show you useful information to help you design your personalized product. Expires: 7 days
treeview    Preserves the state of site navigation.

3rd party cookies used on this website
Apart from our cookies we also use 3rd party cookies from other websites such as social networks and web analytics & reporting. You can find information on what and how we use 3rd party cookies below:
Cookie    Description
_utma, _utmb, _utmc, _utmz    Google Analytics cookies used to collect anonymous information about our visitors. We use it to improve your shopping experience and develop our products and services.
datr, lu, s, act, p, c_user, csm, xs, presence, sub    www.facebook.com cookies used to connect our services with your Facebook account at your permission.
NID, PREF, HSID, SSID, APISID, SAPISID, ULS, SID, BEAT, ULS    plusone.google.com cookies used by Google Plus social network
guest_id, k, _twitter_sess    platform.twitter.com cookies used by Twitter website.
_pinterest_sess    pinterest.com cookie used by Pinterest website.
 
How to contact us
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:
Have any questions or feedback about this notice
Would like us to stop using your information
Want to exercise any of your rights as set out above, or have a complaint
Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. 

You can contact our privacy team by dropping us a line at dataprotection[at]MAKES&SURPRISE.com or else through Customer Care via the MAKES&SURPRISE website. Or if you’d like to, you can write to us at:

MAKES&SURPRISE Textile Co. 

V.100000002 13/Jan/2023